✓ Odoo Support & Training

Expert Help.
Whenever You Need It.

Certified Odoo consulting services on standby. From quick fixes to deep training, Solvync keeps your team confident and your system running smoothly.

98%
Satisfaction
2.4h
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This Month
Recent Activity
Invoice printing fix deployed
Resolved in 2h 14m
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WHAT'S INCLUDED

Odoo Consulting Services: More Than Just Break-Fix

Every Odoo consulting services plan comes with proactive monitoring and expert guidance to help your team get more from Odoo.

Bug Fixes & Troubleshooting

Something not working? We diagnose the root cause and fix it fast. No guessing, no workarounds.

Performance Monitoring

We track your Odoo instance health, database performance, and module behavior. Issues spotted before your team notices.

Workflow Optimization

Already on Odoo but know it could be better? We audit your workflows and suggest improvements that save hours every week.

Remote Screen Share

Complex issue? We hop on a screen share, walk you through the fix, and make sure your team understands the solution.

Security & Updates

We handle Odoo version patches, security updates, and module compatibility checks so your system stays protected.

New User Onboarding

New team member? We get them up to speed with personalized walkthroughs tailored to their role and daily tasks.

KNOWLEDGE TRANSFER

Get Your Team Up to Speed

We don\'t just set up Odoo and walk away. Every engagement includes hands-on guidance so your team actually knows how to use the system from day one.

Post-Implementation Walkthrough

After every implementation or customization, we walk your team through exactly what was built and how to use it — no jargon, no assumptions.

  • Module-by-module guided walkthrough
  • Screen recordings for future reference
  • Q&A session with your team
  • Follow-up support for the first 2 weeks
Included with every project Your core team

Live Screen-Share Sessions

Stuck on something? We hop on a call, share screens, and solve it together. Real-time problem solving — not ticket queues.

  • Workflow troubleshooting in real time
  • Configuration guidance and tips
  • Best practices for your specific setup
  • Ad-hoc training for new hires
On-demand scheduling 1-on-1 or team

Documentation & Guides

We create clear, simple documentation specific to your Odoo setup — so your team has a reference point long after the project wraps.

  • Step-by-step process guides
  • Custom workflow documentation
  • FAQ and common troubleshooting
  • Admin reference for settings & config
Delivered as shared docs Updated as needed

Ongoing Consultation

As your business grows, your Odoo needs will change. We stay available for questions, advice, and guidance — even after the project is done.

  • Monthly check-in calls available
  • Email support for quick questions
  • Recommendations as you scale
  • Priority access for existing clients
Flexible retainer options Your dedicated consultant
CLIENT FEEDBACK

Teams That Count On Us

What our Odoo consulting services clients have to say about support and training.

"We had a critical invoicing issue on a Friday afternoon. Solvync had it resolved before end of day. That kind of responsiveness is why we stay on their Professional plan."

R
Retail Chain
CFO

"The training sessions were a game changer. Our warehouse team went from dreading Odoo to actually preferring it over the old system within two weeks."

D
Distribution Company
Warehouse Manager

"Solvync does not just fix things — they teach us. After six months of support, our admin team handles 80% of issues internally. That is the real ROI."

P
Professional Services Firm
IT Director
Common Questions

Support & Training FAQ

Response times depend on your plan: Essentials gets 24-hour response, Professional gets 4-hour response, and Enterprise gets a 1-hour SLA. Critical system-down issues are always prioritized regardless of plan.
Yes. All plans are month-to-month with no long-term commitment. You can upgrade, downgrade, or add hours at any time. We will recommend the right plan based on your actual usage patterns.
Absolutely. We train teams on any Odoo instance, whether we built it or not. We start with a quick system review to understand your configuration, then tailor the training to your exact workflows.
Both. Most training is done via video call with screen sharing, which works great for focused sessions. For Go-Live Bootcamps or large team rollouts, we offer on-site training across Western Canada.
Enterprise plan clients get 24/7 support. For other plans, critical system-down issues can be escalated after hours. We also offer ad-hoc after-hours support packages for seasonal busy periods.
Yes. Every training session includes session recordings, step-by-step written guides, and quick-reference cheat sheets. These are branded to your company and can be used for future onboarding.
GET STARTED

Need Odoo Consulting Services & Support?

Tell us about your team and your Odoo setup. Our Odoo consulting services team. We will recommend the right support plan and schedule a free consultation.

Certified Odoo Partner No long-term contracts Calgary-based team